“Social scalability is the ability of an institution […] to overcome shortcomings in human minds and in the motivating or constraining aspects of said institution that limit who or how many can successfully participate” — Nick Szabo
Technical scalability has been the focus of the first era of the Internet; unfortunately, more and more trust was delegated to centralised institutions in exchange for performance and efficient, technical scaling. Its approach reflected a rush to connect millions of users without a proper focus on how to do so successfully.